At Posh Life SA, we want you to feel and look amazing in our garments. We recommend contacting our customer service team for assistance before making a purchase if you are unsure of your size or displayed colour. If you are not happy with your purchase we've made it easy for you to return it back to us.
To return an item, please send us an email at firstname.lastname@example.org , subject (return) and your unique order number. Don't forget the Hashtag # when providing your Order #.
We will gladly accept a return of full price, unworn, unwashed, unmarked, unaltered, and undamaged merchandise for a store credit only.
Exchanges & Refunds
- We do allow exchanges. You will be provided with a store credit to place your exchange order.
- All returning items will be provided with a store credit only.
- No refunds on incorrect sizing/change of mind/delivery delays. You will be issued with a store credit to re-order another item on this website.
What Can Be Returned?
- All full-priced items can be returned; excluding final sale items & any paid packaging such as garment care bags/ gift boxes.
- For hygiene reasons; earrings, bodysuits, under-garments/intimates & bikini’s cannot be returned.
Return Process & Conditions
- All eligible items must initiate return within 7 days of receipt. Returns attempted outside of the 7-days of the customer receiving the parcel (as per tracking details) will be denied and returned to customer.
- The customer is responsible for all return-shipping costs.
- Items must be unworn and unwashed and free of any odour.
- Items must be free of any stains/markings e.g. Fake tan/Make-up.
- Items must have all tags, including any original hangtags attached.
- Final sale items such as, bodysuits, under-garments/intimates & bikini’s cannot be returned.
- Gift cards are non-returnable and non-refundable.
- Store Credit can only be used online at our website, www.poshlifesa.com.
- Store Credit cannot be transferred to another person or account.
- Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have been issued "Store Credit" as a refund method.
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
- Store credit expires within 12 months of issue.
- Store credit is provided in ZAR.
- All issued store credits will incur a shipping fee. If free shipping was provided on the original order, it cannot be provided again for your second order regarding any return reason.
- Store credit amount issued will need to be used in full on your next purchase. You will not be permitted to use the store credit for a cart value under the issued store credit amount.
The colours of dresses displayed on our website may vary from monitor to monitor and the actual product you receive may or may not represent the colours you see on our website.
External factors such as lighting/flash photography may also affect the true colour of some dresses, hence why we strive to accurately identify the colour of the garment within the product title or product page. If still unsure, please be in touch with our customer care team. A refund for this return reason will not be accepted.